Dear Homeowner,

Welcome to your Stolz kitchen!

At Stolz we’re Proud to be Different and have built our business on the cornerstones of Service, Quality, Innovation and Value.  Our team have worked hard to reflect this in the design, delivery and installation of your kitchen.

This booklet will give you a few hints and tips on how to best care for your kitchen and appliances to keep them fully functioning and well maintained.

Please read these guidelines carefully as Stolz will not undertake any liability for damages incurred due to improper use.

Prior to using your kitchen for the first time, please check that all packing materials, protective films etc have been removed.

We hope you enjoy your new kitchen!

The Stolz Team

Guidelines for Use and Care

The daily use of your kitchen is always combined with high temperatures, water vapour, humidity and foods that may cause heavy stains. The following tips will help to prolong the life of your kitchen.

Please note that product information and guidelines from the manufacturer supersede the general information outlined in this booklet.

All furniture parts made of coated derived timber products meet the requirements in accordance with DIN 68930 ‘Kitchen furniture – Suitability for use – Requirements and inspections.’


  • Keep all surfaces clean and dry and wipe any moisture away with a lint free cloth. This will prevent any moisture damage and extend the surface life of the worktops
  • Use a mild, water soluble household cleaning agent that is designed specifically for use on kitchen furniture with a soft, lint free cloth, wash leather or sponge to clean the surfaces
  • Remove any spills as quickly as possible – Fresh stains are much easier to remove
  • Thoroughly dry the surfaces with a dry cloth after cleaning
  • Ensure there is sufficient airflow to and from the kitchen when cooking and, if using the hob, turn the extractor fan on
  • Keep the dishwasher door closed for at least 30 minutes after use; not only to prevent damage to furniture and worktops but to also guarantee correct drying. Cookers and ovens also cool down when the door is closed

Do not:

  • Leave water or any other liquids on the surfaces for extended periods of time as this may cause permanent damage
  • Use any strong chemical substances, abrasive cleaning agents, solvents, steel wool and scouring pads on any kitchen model as this could irreparably damage the surface of your kitchen
  • Use micro fibre cloths and erasers to remove dirt as they may contain fine abrasive particles leading to scratching of the surface
  • Use polishing agents, wax, furniture cleaning agents or bleaching agents
  • Use a steam cleaner directly on the work surface
  • Leave the oven, grill door or dishwasher door open to let hot or moist air out as this can cause considerable heat or moisture damage to adjacent furniture and worktops. Cookers and ovens cool down when the door is closed
  • Use a kettle, toaster or similar appliances underneath the wall units
  • Put hot pans or pots directly onto the worktops or other parts of the furniture without something to protect the surface

Materials – Care Tips


Laminate surfaces can be cleaned easily with conventional household cleaning products that have been diluted with water. The diluted product should be applied with a clean cloth, wiped away using clean water and the surface should be wiped dry after cleaning.

High Gloss and Varnish High Gloss

Closed-cell surfaces are easy to maintain and can be cleaned with a slightly damp, well absorbing, clean cloth.

Make sure the cloth you use does not have any soiling such as; grains of food, dust, salt, sugar etc as cleaning with a soiled cloth may damage the surface.

Any spots, grease splats and grease deposits can be removed with a warm and light gentle soap dilution. The cleaning agent must be removed completely to avoid streaking and the surface wiped dry using a clean cloth.

Squeeze any excess moisture out of the cloth frequently and replace the cloth regularly.

Matt Varnish

The velvet matt effect of kitchen furniture surfaces is achieved by a particular porosity of the surface. This makes the surface extremely susceptible to intensely coloured liquids e.g beetroot juice, tomato ketchup, curry sauces or red wine, therefore, it is very important to ensure that these items are cleaned up immediately as once the stain has dried it is almost impossible to fully remove it. If you use aggressive cleaning solutions or scouring solutions, these will polish the surface creating a visible shiny spot.

Structured Varnish

Varnished wood surfaces can be cleaned with a little warm water and a mild household cleaning solution on a lightly moistened cloth and then need to be dried carefully in the direction of the structure using a soft dry cloth. For particularly tough stains, use an undiluted household cleaning solution or a glass cleaner. Before using, test the cleaner in a concealed area to make sure it doesn’t damage the surface. Furniture polishes or similar products are not suitable as care products because they contain solvents and oils that often leave a film behind that will change the appearance of the surface.

Real Wood Veneer

To care for your real wood surfaces, you need to rub the fronts with a damp leather without using any cleaner. For heavy soiling, try mild cleaning soap. Afterwards, rub dry with a micro fibre cloth especially suitable for kitchen furniture. The use of cleaners containing salmiac and cellulose or synthetic resin thinners (including cellulose based cleaners) are to be avoided. As real wood is a hygroscopic material, it should not be exposed to extremely humid or dry air conditions. If this is not observed, despite the resistant surface protection, the wood can warp. Processed wood is adapted to temperatures of 18°C to 22°C and a usual relative humidity of 45 to 65 percent (hygrometer reading). In the event of very high relative humidity, insulation of the outside walls and ventilation of the room should be checked. For example, humidifiers on radiators may provide assistance in case of excessively dry air. Since wood is a naturally grown product, variations in colour and texture are possible. Even a different incidence of light can result in an apparent variation in appearance. Furthermore, different effects of sun and light result in colour changes over the years.

Laminate Worktops

Laminate worktops can be cleaned using common household cleaners (excluding abrasives). Although the worktops are heat resistant (heat resistance according to DIN 68930 ‘dry heat’ 7B=140°C) placing hot pots and pans directly onto the surfaces should be avoided and a heat proof mat should always be used. Do not cut objects directly on the worktop – always use a chopping board and ensure that there are no crumbs when a chopping board or heatproof mat is laid down on the surface as these may lead to very small scratches. Never leave damp cloths on the surfaces and don’t clean the corners or edges with wet cloths as the manufacturer’s warranty will not cover any moisture damage to worktops. Dry the surfaces immediately to maintain the perfect condition of your kitchen.

Drawers, Pull-outs, Provision Pull-outs and Hinges

The fittings for drawers, pull-outs and hinges are maintenance free, however, it may be possible that due to the placing of cabinets over time the fronts would have to be adjusted.

Glass Surfaces

Clear glass can be cleaned with a mild cleaning agent or ordinary household glass cleaners and a sponge or cloth. Improper use, such as scouring, scratching or cutting on glass should be avoided at all costs. Use a chopping board when cutting or chopping to protect the surfaces. When cleaning sanitised glass surfaces, you should not use cleaning agents containing silicone or acid. Oily and greasy substances leave stains with a light shadowing effect on these surfaces which should be removed with a glass cleaner.

Mirror Finish

This nonporous, homogeneous material is hygienic and suitable for contact with food. It is also resistant to fungus and bacteria as well as normal household chemicals and disinfectants. Using aggressive substances can however, leave marks or damage the material. Most stains (including fingerprints) can be wiped off with a microfibre cloth and water. In addition, normal household liquid detergents can be used to clean the surface. Strong solvents, special cleaning agents (e.g drain cleaners, industrial cleaning agents) as well as aggressive scouring agents and strong chemical substances can damage the surface. Please remove stubborn stains with a soft sponge, household plastic cleaning agents or liquid cream cleaner. Do not use abrasive cleaning sponges with a scouring surface (e.g ScotchBrite, scouring pad etc) or brushes as these can cause scratches. Mechanical cleaning procedures such as razor blades, knives, scrapers etc are also to be avoided as these can also leave scratches and the abrasion-resistant surface can be damaged.

Stainless Steel

Ordinary household washing up liquid is ideal for care purposes. More difficult to remove stains and water stains can be removed with a special stainless steel care product. Surface rust stains on stainless steel can be removed using a 10% citric acid solution or an ordinary metal polish cleaner. Manufacturers offer special cleaning/care products for both polished and brushed stainless steel surfaces.


Aluminium surfaces can usually be cleaned with a damp, soft cloth with no additional product. To prevent water stains, it is recommended that you dry aluminium surfaces well. In the event of coarse dirt, use a glass cleaner or aluminium care product. Do not use alkaline based or abrasive cleaning agents.

Electrical Appliances/Sinks

Glass Ceramic Hobs/Induction Hobs

Ceramic glass hobs should be cleaned immediately after each use. Dirt that is not burnt on can be removed with a damp cloth without additional cleaning agents. Metal abrasion from saucepan bottoms, limescale and water stains can be removed with a stainless steel cleaner or special glass ceramic cleaner. Burnt on dirt is best removed with a scraper for ceramic glass hobs when still hot. In the event of sugar or ingredients containing sugar, the dirt must be removed immediately.

Extractor Hoods

Alongside the normal cleaning of the housing, the filter – if made of metal – also needs to be cleaned regularly in soapy water or in the dishwasher. Filters made of fibre fleece must be replaced. Extractor hoods with fan operation need to have their active carbon filters replaced every 3 to 6 months. Please consult the manufacturer specifications as well.


The inside of the oven is best cleaned using an ordinary washing up agent when still slightly warm and as long as the dirt is not burnt on. More heavy-duty contamination requires a specially designed oven cleaner. Please consult the manufacturer specification further details.


For hygienic reasons, your fridge should undergo a ‘complete clean’ every 6 months. To do this, switch off the fridge, allow it to defrost and remove all compartments and baskets. To clean, use a mild cleaning solution and a soft cloth. Please consult the manufacturer specification for further details.


Stainless Steel Sinks

Avoid stains by wiping the sink down with a clean cloth after each use. If some stains have occurred you may use a cleaning agent specifically designed for stainless steel products. Please consult the manufacturer specifications for further information.

Ceramic Sinks

The surface of ceramic sinks is especially hard, smooth and completely closed. This prevents dirt penetrating the material so wiping any soiling off the surfaces with a cloth will suffice.

Information on Material


Veneer is a thinly cut piece of solid wood with a thickness of up to 8mm. By gluing this onto a wood-based material you can achieve an optical effect that looks like solid wood but at the same time reduces the sensitivity of the product to variations in humidity.

Wood-based Materials

Wood-based material is a collective noun for board materials made of wood fibres, chips or veneer.  Particle board is made from glued wood chips made at high temperatures of around 100°C. The middle layer is made up of coarse chips and the covering layers are made up of finer chips. This creates a ‘plank’ effect that ensures the stability of the board form. Particle boards are always coated with veneer of plastic facings on both sides. High Density Fibre board (HDF) and Multi-density Fibre board (MFD) are both made in a similar way to particle board however, unlike particle board, fine wood fibres are used which means that the HDF/MDF boards are heavier. HDF and MDF boards have almost closed-pore surfaces and are particularly suited as carrier material for 3D pre-formed foil fronts and painted coloured high gloss fronts.


Plastics are mainly used for surfaces of fronts and carcases. There is a difference between duroplastic and thermoplastic plastics. Melamine resin is used as a duroplastic plastic. Melamine resin can be used for many purposes and can be printed or left as a single colour. It is particularly easy to clean as it has a smooth closed-pore surface. Especially for the purpose of work surfaces, melamine resin layered materials are used which fulfil particular requirements made of work surfaces HPL/CPL according to DIN EN 438-1. Thermoplastic plastics are used as surfaces for fronts. The advantage of this is that surface profiles can be made seamlessly.

Metals (Stainless Steel and Aluminium)

Metals in the kitchen are either required technically or serve to improve the optical effect. They are used, among other things, for electrical appliances, sinks, work surfaces, niche facings, handles and plinth. It is mainly stainless steel and aluminium that are used and surface-coated metal.


The use of glass in the kitchen is required either for technical purposes or serves to provide an optical effect.


To protect the surface of the furniture, environmentally friendly varnish systems are used as clear varnish, coloured varnish, matt, highly polished or even as structured varnish. Metallic fixture and fittings (carrier materials) are also powder coated. Here a dry varnish powder is burnt onto the carrier.


If your Stolz kitchen has been supplied and installed in conjunction with a new house purchase, the kitchen has a two-year warranty covering against faulty fitting and workmanship. All appliances supplied with the original house purchase and installed by Stolz Kitchens Ltd are also covered by a two-year warranty. Both warranties are validated from the date of completion of the property purchase.

Two-year warranties in regard of manufacturing of product faults also apply to;

Laminate Worktops

In all cases, please ensure that water is not allowed to seep into any joints between different sections of the worktop. If there are problem joints apparent, please report this immediately. Damage caused by water is not covered by your guarantee. (For solid wood, quartz, granite, ceramic, glass or synthetic worktops, please refer to the manufacturers guarantee and instructions).


Bulbs are not covered by the warranties and remain the client’s responsibility to change. For appliance bulbs, contact the manufacturer on the contact numbers overleaf. Extractor bulbs and halogen bulbs for display lights can be purchased from high street stores and DIY outlets. Transformers for low voltage lighting can be purchased from your local In-toto dealer, please refer to page 10 for further details.

Taps and Sinks

Valves and washers are not covered by the warranty.


Many of the items that may have been installed in your kitchen have filters. This includes cooker hoods, tri-flow taps, drinks dispensers in American-style fridges, laundry products and so on. These filters are not covered by warranties and should be replaced by the customer when worn. Contact the manufacturer for a replacement.


For care of all electric, gas and other domestic appliances, please refer to the manufacturers guidelines. In the event of appliance failure, please contact the manufacturers helpline direct. You can find the relevant contact details for appliance manufacturers overleaf.

All washing machines and dishwashers are connected to the water supply by a hand-tight joint near a service valve which is generally found in the sink base unit or adjacent to the machine. Check regularly that the connection to the service valve is tight and that there is no water seepage. If required, the connection should be tightened by hand.

These warranties and guarantees do not affect your statutory rights.


Following the completion of the property and legal handover please ensure that you have registered your appliances with the relevant appliance manufacturers.

In the event of appliance failure, please contact the manufacturer’s helpline direct for a fast and efficient response.

Please have the relevant appliance serial numbers to hand prior to ringing.

These will be found in the appliance manual or on the metal plate affixed to the appliance itself.

AEG, Zanussi, Electrolux                                                08445 611611

Bauknecht                                                                          0344 8158989

Blanco                                                                                   01709 819077

Bosch, Neff, Siemens, Gaggenau                               Parts      08705 543210

Service 08705 678910

Bristan                                                                                  08447 016273

Carron Phoenix                                                                 01324 638321

CDA                                                                                       01949 862012

De Dietrich, Brandt, Fabor Parts & Service             0870 4431899

Elica                                                                                       01252 351111

Franke                                                                                  0161 4366280

Hansgrohe          Parts & Service                                  08707 701972

Hotpoint/lndesit                              Service calls        08448 224422

Spare parts         08448 225225

Hoover (Service calls & parts)                                     08444 995599

lgnis & Whirlpool                                                              0344 8158989

ISE                                                                                          08003 893715

Leisure sinks and taps                                                    01926 457400

Miele                                                                                    01235 233130

Smeg                                                                                     08445 579907

Contact Us

Customer Service

Should you have any warranty queries or to report a fault with your kitchen furniture please contact Stolz Kitchens

Tel:                        +44 (0)330 043 941

Email:                   [email protected]

Address:              Stolz Kitchens Limited
Unit 18 Winterpick Business Park
Albourne Road
West Sussex

Please ensure you have the following information before contacting Stolz Kitchens Customer Services, we have left space for you to note these down;



Site name


Plot number